FAQ (Frequently Asked Questions):

1. Why the name "myshadetree.com?"
2. Is there software you mail to me or download to get started
3. How do I make payments?
4. What if I need to pay by check?
5. How do I know what my local access number and net work is?
6. What is a personal webspace? Does it have anything to do with e-mail or a homepage?

For trouble shooting go here

Answers:

1. Why the name "myshadetree?" We think of relaxing under a cool shade tree in the hot summer as we enjoy the day, muse over our blessings, or perhaps cast a lure in the water to catch that next big fish.

a. Why not "myshadetree?"
b. The name has 3 easy to pronounce and easy to remember syllables -- thus easy to tell others about.
c. We have to call it something!

2. Is there software you mail to me or download to get started? At present, we do not offer a "dialer." But if demand warrants it, we will provide it. Windows has its own dialer built in. You can find complete instructions here. We also have put together a links page" that gives you a wide selection of "how to" info for many internet tools. We give detailed instructions on how to set up your browsers, ftp, outlook express, etc. We have been where you are and know the kind of info you need to get started. We try to make is as easy as possible.

3. How do I make payments? We are currently using PayPal (which is a very common way to send payments over the internet using mastercard, visa, discover, or americanexpress.) It is one of the leading tools in this field and was recently purchased by ebay. It does not cost you any money to send via PayPal. We however have to pay a fee to use this service. For more info click here.

4. What if I need to pay by check? If you cannot for some reason use the Paypal option of payment, you can send a check. Just send us an email and we will let you know where to send the check and additional information that you will need to send to set up your new account.

5. How do I know what my local access number and net work is? You can use our Find access number search tool to find the city or town nearest you that uses one of our networks. The tool is at the bottom of the page HERE.  Just type in your state or area code and the tool look will up the networks and access numbers available to you. 

Once you have located the city nearest you write down the access number(s) and network(s) available. We recommend that your call the operator O to verify that it is a local number. Don't let the prefix scare you. Often our network numbers have a different prefix than your local numbers. But it may still be local. It does not cost you to verify the number with the operator.

6. What is a personal webspace? Does it have anything to do with e-mail or a homepage? This is where you can build your own home page. Using it for home or personal use and not business. Where you post photos of the kids, recipes, hobbies, etc. You can build the home page using software programs such as FrontPage or some other html editor. Some people like to play with this while others have no interest in it at all. If you decide later that you would like to try your hand at your own "home page," you can always add the personal website at a later date for the same add on fee when you make another payment.