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Trouble shooting and FAQ (Frequently Asked Questions): 1.
Why does my internet disconnect sometimes? and Answers: 1. Why does my internet disconnect sometimes? It is most likely that your internet browser has a time limit option that is set low. When you are on the internet but spending time on one page reading it etc. your browser assumes that you're not active. It then disconnects after the time limit occurs. 2. How do I fix this problem? If you use Internet Explorer, open it and click on TOOLS, then INTERNET OPTIONS, then CONNECTIONS, then SETTINGS (button on right side), then ADVANCED (button on lower right side). Here you will see a check box that says: "Disconnect if idle for _____ minutes." (10 Min is the usual amount of time.) Change that setting to a higher number as needed (20 -25 minutes should work or you could up that to 45 or more more later if needed.) This should resolve the problem. If the problem occurs when you are emailing (perhaps while writing a long letter to email the computer disconnects) here is what might help. Open Outlook Express, Click TOOLS, ACCOUNTS, PROPERTIES of default mail, SERVERS, and then change "outgoing mail" from smtp.myshadetree.com to: 64.5.51.233 3. The easydialer does not stay on the desk top when I turn off/on my computer. That should not happen but in the case it does simply go to your desktop and right click. Go to NEW and then to SHORTCUT. Browse until you locate the file on your C driive where you downloaded easydialer. Open that file and click on easydialer and complete your instructions. That should put a shortcut on your desktop. 4. How do I get the easydialer to work? Click on the icon on the desktop and that should open the tool. If it is already working RIGHT click on the icon down in the tool bar at the bottom of the page. Click "SHOW EASY DIALER" and the dialer should pop up. It is really simple to use. You can connect or disconnect by right clicking the icon in the tool bar. If you click Exit it should disconnect. 5. PayPal may require cookies be enabled: How do I do that? To reset cookies open your browser: INTERNET EXPLORER. The "help" message when you ask for help to enable cookies tells you to click on TOOLS, then INTERNET OPTIONS, then PRIVACY. It is there that you make a change in the setting. Slide down to LOW or ACCEPT ALL COOKIES. I think low would be best because it blocks third party cookies. You can go back later and change all this back if you wish. If you use NETSCAPE the help topic says to open EDIT then PREFERENCES then PRIVACY/SECURITY. You may have to expand the menu. Then click on COOKIES. It is her that you have a choice to enable cookies. You might choose to "enable cookies for the originating website only." This eliminates 3rd party cookies. 6. How do I set my home page to something like Yahoo, etc.? Open Internet Explorer, Click TOOLS, INTERNET OPTIONS, GENERAL. The first blank is where you put whatever link you wish the explorer to link to when you click the "house" icon in the tool bar or open internet explorer from your desktop. The Easy Dialer will open to our welcome page by default and you can click the "house" icon to go to whatever home you have linked to. 7. How do I set up my outlook express to get my email? Go to the tutorial "Help with Outlook Express" on the links page.
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